You would think that the nations largest retailer of toys would have excellent Customer service when it comes to ordering things online, However this is the 3rd time that I have an issue with your online department. I call the customer service number and get the run around. The reps only read what is listed on a script and keep saying, I apologize, I apologize. What they should be apologizing for is being complete idiots. It makes no sense for your online department to suck so badly. It's like playing Russian roulette when it comes to ordering from you all. Like seriously, either you send out the wrong product or you send out a product that is completely broken. Seriously how could you not look at the item before you boxed it up and not notice that it was smashed and had a huge crack in it? From now on all shopping will either be done at the local store, cause the staff there is so friendly and helpful and what we can't find there we will be shopping at Target or Walmart in store and online. I think you should close your online department until someone figures out how to manage it correctly cause if you look at your Facebook page, it's more then just me with this problem. Where do you hire your employees from? idiots R Us?
Signed ,
A frustrated mother who have been dealing with you idiots about trying to correct her order since September and it's Now Novemeber.
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